How to Delete Your GrowTide™ Account

Delete your account and all family data from inside the app, or contact us if you can't access the app.

Delete in the app (recommended)

Open GrowTide.

Tap Settings (parent settings screen).

Scroll to the bottom.

Tap Delete Account if you are the only parent in the family, or Delete Family if you are the Owner of a family with other parents.

Type DELETE to confirm.

Tap Delete Account or Delete Family again.

Confirm it's you with your password, or with Google or Apple if that's how you sign in.

You'll be signed out. Deletion is immediate and irreversible — your account, your family account and all of its data are removed straight away and cannot be restored. Other parents in the family keep their own accounts and are removed from the family. If you have an active paid subscription when you delete, the subscription record held by our payment processor is removed automatically once that subscription period ends, so that you keep the ability to restore or dispute the purchase with Apple or Google in the meantime. Billing records are kept for seven years as required by US tax law. See the Written Data Retention Policy for the full breakdown.

What gets deleted permanently

Your parent account (Firebase Authentication)

All children profiles, avatars, badges, XP, and coins

All jobs, job history, allowance records, and reward requests

All photo proofs (Cloud Storage)

Custom badges, goal rewards, family settings, and leaderboard

Push notification tokens

RevenueCat subscriber record

COPPA consent record

Co-parent accounts

If your family has more than one parent and you are not the Owner, tap Leave Family in Settings. The family, its children and its data stay with the remaining parent(s); you lose access to them, but your own GrowTide account is kept. To delete that account as well, email support@growtide.app from the address you sign in with. The Owner can also leave, which passes the Owner role to another parent, or choose Delete Family to delete the family for everyone.

Deleting an individual child

Open Settings. Under Children, tap the ⋮ menu next to the child and choose Delete

Tap Delete Profile, then confirm it's you with your password, or with Google or Apple if that's how you sign in

The child profile is soft-deleted for 14 days — you can restore it during this window: find the child under Children in Settings and tap Restore

After 14 days, all child data is permanently deleted

What is retained, and for how long

Data type	Retention
Soft-deleted children	14 days, then permanent deletion
Job proof photos (general)	90 days after parent approval, then auto-deleted
Authentication and security logs	Up to 90 days for fraud prevention
Subscription audit events	Up to 90 days
RevenueCat platform records	Governed by RevenueCat's retention policy (see RevenueCat privacy policy)
Firebase Analytics events	Retention configured in Google Analytics (anonymized; cannot be tied to a deleted account)

Active subscriptions — important

Deleting your account does NOT cancel your iOS or Google Play subscription. Cancel your subscription before deleting your account, or you'll continue being charged.

To cancel a subscription:

iOS: Settings → [Your Name] → Subscriptions → GrowTide → Cancel

Android: Google Play app → Profile → Payments & subscriptions → Subscriptions → GrowTide → Cancel