How to Delete Your GrowTide™ Account

Last updated: August 28, 2026

This page explains how to delete your GrowTide account, how to remove an individual child profile, what data is permanently deleted, what is retained and for how long, and how to cancel an active subscription. If you have questions, email support@growtide.app.

Delete in the app (recommended)

1. Open GrowTide.
2. Sign in as a parent.
3. Tap Settings (parent settings screen).
4. Scroll to the bottom.
5. Tap Delete Account (or Leave Family if a co-parent exists).
6. Type DELETE to confirm.
7. Re-enter your password.
8. Tap Delete.

You'll be signed out. Deletion is immediate and irreversible — your family account and all of its data are removed straight away and cannot be restored. If you have an active paid subscription when you delete, the subscription record held by our payment processor is removed automatically once that subscription period ends, so that you keep the ability to restore or dispute the purchase with Apple or Google in the meantime. Billing records are kept for seven years as required by US tax law. See the Written Data Retention Policy for the full breakdown.

What gets deleted permanently

• Your parent account (Firebase Authentication)
• All children profiles, avatars, badges, XP, and coins
• All jobs, job history, allowance records, and reward requests
• All photo proofs (Cloud Storage)
• Custom badges, goal rewards, family settings, and leaderboard
• Push notification tokens
• RevenueCat subscriber record
• COPPA consent record

Co-parent accounts

If your family has more than one parent, deleting your account leaves the family intact for the remaining parent(s). Children, jobs, and data are retained. Only your access and personal record are removed.

Deleting an individual child

• Open Settings and tap the trash icon next to the child's name
• Type DELETE and re-enter your password
• The child profile is soft-deleted for 14 days — you can restore it during this window from Settings → Restore
• After 14 days, all child data is permanently deleted

What is retained, and for how long

Data type	Retention
Soft-deleted children	14 days, then permanent deletion
Job proof photos (general)	90 days after parent approval, then auto-deleted
Authentication and security logs	Up to 90 days for fraud prevention
Subscription audit events	Up to 90 days
RevenueCat platform records	Governed by RevenueCat's retention policy (see RevenueCat privacy policy)
Firebase Analytics events	Retention configured in Google Analytics (anonymized; cannot be tied to a deleted account)

Active subscriptions — important

Deleting your account does NOT cancel your iOS or Google Play subscription. Cancel your subscription before deleting your account, or you'll continue being charged.

To cancel a subscription:

• iOS: Settings → [Your Name] → Subscriptions → GrowTide → Cancel
• Android: Google Play app → Profile → Payments & subscriptions → Subscriptions → GrowTide → Cancel

Can't access the app?

• Email support@growtide.app from the email address on your account
• Include your registered email address and the family name in the message
• We'll delete your account within 14 days of a verified request

Children's data (COPPA / GDPR-K)

• Parents can delete an individual child profile from Settings
• Child data enters a 14-day soft-delete window, then is permanently purged by an automated process
• Photos for that child's jobs are deleted from Cloud Storage during the purge

See also: Privacy Policy · Terms of Service